AI Voice & Support Agents

Overview

A multilingual conversational AI system that handles customer inquiries, processes requests, and escalates complex issues to human agents when needed.

The Challenge

Customer service teams are overwhelmed with high call volumes, leading to long wait times and inconsistent service quality. Scaling human support is expensive and training new agents takes months.

Our Solution

We deployed intelligent voice AI agents that handle routine inquiries, process common requests, and seamlessly hand off complex issues to human agents with full context. The system supports multiple languages and integrates with existing CRM and ticketing systems.

Results

• 70% of inquiries handled autonomously
• Average wait time reduced from 8 min to 30 sec
• Support available in 12 languages
• 45% reduction in support costs
• Customer satisfaction improved by 25%